Frequently Asked Questions

SHIPPING & DELIVERY

Do you offer free shipping?

Yes! We offer Free U.S. Shipping on all domestic orders. For our international customers, we offer Free International Shipping on orders of $175 or more.

Where do you ship from?

All orders are processed and shipped from our headquarters in Burbank, California.

PRODUCT CARE & QUALITY

Are Elaina Badro brushes cruelty-free?

Yes. We are committed to high-quality, professional standards. Our brushes are designed with luxury synthetic and performance fibers to ensure a flawless application without compromising our values.

How should I clean my luxury makeup brushes?

To maintain the longevity of your tools, we recommend washing them once a week using a gentle brush cleanser or mild soap and lukewarm water. Always dry your brushes flat or upside down to prevent water from damaging the ferrule.

PROFESSIONAL & AFFILIATE PROGRAMS

Do you offer a Pro Artist discount?

Yes, we do! The Elaina Badro® Pro program is designed for professional makeup artists. You can apply for a pro account through our dedicated Pro page to access exclusive professional benefits.

Do you have an Affiliate Program?

We do. We partner with creators and makeup enthusiasts through our affiliate program. If you are interested in collaborating, please visit our Affiliate Area for more information.

SUPPORT

How can I contact customer service?

We are here to help. Please reach out to us at info@elainabadro.com and our team will get back to you as soon as possible.